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20 Birchin Lane +44 (0) 203 006 6405
OVERVIEW
Our case management tool provides the compliance officer with all the information needed to investigate and understand an alert in order to close or escalate the case without the need to gather data from multiple systems.

Robolitics™ integrates with multiple sources of data to identify risk issues and malfeasance. As a result, we are able to surface and visualise a 360° view of the customer at the point that alert is opened for review. 

HOW DO WE DELIVER CASE MANAGEMENT? 

We support the compliance officer in understanding relationships, presenting data in a visual form. Providing the compliance officer with enough information to reach a valid decision and to record and document their decision.
Alerts Reduction
Robolitics™ technology automatically identifies and categorises alerts against easily tuneable algorithms.  
Machine learning reduces repeat alerts whilst AI can recognise and reduce false positives.
Deep learning also flags new threats faster
One Touch Case Management
Robolitics™ provides a 360-degree, view of the customer including every transaction, email meta data, partners, interactions and previous contact history.
By aggregating the right data and presenting to the agent in a comprehensive view (including recommended responses) we are able to significantly reduce investigation and decision times
CASE MANAGEMENT PROCESS WORKFLOW
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We are able to join up fragments of data from telephone and email records, market data and pricing, quotes and transaction data to provide a comprehensive view of a transaction, and the history of transactions.

As a result, we reduce investigation time significantly and mostly eliminate the need to put the case on hold until further information is available. Even with complex cases. Equally for the first time we are able to link transaction and communications monitoring on a single platform. Integrating the output from your current platforms to reduce investigation time.
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Technology Overview

Its available as a Cloudera Stack based on Hadoop for high volume and real time mission critical solution with hot failover.